Customer Exit Interviews

In order to solve churn in a deep way, you need to pair quantitative insights with qualitative.

RetentionEngine 2.0 allows you to select a certain number of customers who you would like to receive feedback from via recorded video interview.

Learn more about why they cancelled their subscription and their overall experience.

- Scheduling of interviews is built right into the cancel flow, so you can catch customers when they are in the process of cancelling.
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- View each video interview right from the dashboard along with data on each customer being interviewed. (When they subscribed, how much they spent, why they cancelled, etc.).