Customer Exit Interviews

In order to solve churn in a deep way, you need to pair quantitative insights with qualitative.

RetentionEngine 2.0 allows you to select a certain number of customers who you would like to receive feedback from via recorded video interview.

Learn more about why they cancelled their subscription and their overall experience.

- Scheduling of interviews is built right into the cancel flow, so you can catch customers when they are in the process of cancelling.

- View each video interview right from the dashboard along with data on each customer being interviewed. (When they subscribed, how much they spent, why they cancelled, etc.).

Have questions? Schedule Demo