Overcome Subscription Cancel Requests

Understand why your customers are cancelling and overcome up to 41% of cancel requests.

Integrate with your subscription platform to start saving customers today

Learn why your customers are leaving and what you can do about it.

With RetentionEngine you can easily overcome cancel requests with a simple flow that:  

  • Identifies areas of improvement
  • Learns what motivates customer to stay
  • Saves customers from cancelling


Learn from your unhappy customers.

RetentionEngine's exit survey helps you figure out what’s motivating your customers to cancel.

Identify patterns and trends from their responses to learn areas of improvement for your business.

See if there’s anything you can do to keep them.

RetentionEngine predicts which cancel resolution will most likely prevent a customer from cancelling.


Simply create offers in the RetentionEngine dashboard, and our algorithm will learn the best offers for your customers.

Save up to 41% of your customers from cancelling.

Fewer cancellations = a near-immediate boost to your bottom line. Most RetentionEngine users save customers within hours of going live!

CUSTOMER TESTIMONIALS

"From the moment we began working with the RetentionEngine team, they completely transformed our retention process and reduced our subscription churn rate.



Sang L, CEO at Facetory

"If you're a company that cares about keeping customers and reducing customer churn, RetentionEngine is a 'need to have' not a 'nice to have'. 

Michael S, CEO at Atlas Coffee Club

"RetentionEngine is super easy to set up.
With only the most basic effort setting up our RetentionEngine, we were immediately able to retain 20% of customers who would have otherwise canceled."

Theresa R, Keto Krate

Why our users love RetentionEngine

Give 1-click pause option for customers

that just want a break.

Ability to create and automatically test new offers.

One final attempt to communicate with customers.

Easy customization and styling options.

Integrate with your subscription management platform in minutes.

Know why customers are leaving so that you can win them back later.

Get started in minutes! No coding required.

Your cancel process should be a seamless piece of your customer experience. Upload your logo, add your brand colors, and you're good to go!

Easily customize RetentionEngine
to match your brand.

Get connecting by simply copying and pasting your API key. We’ve done all the hard work for you so you can fast forward to results.

Seamlessly integrate with your subscription management platform.

How RetentionEngine Works

1. Cancel Request

RetentionEngine activates when a customer indicates they want to cancel their account.

2. Exit Survey

Learns what is going wrong for 

your customers.

3. Intervention

Delivers the resolution or offer that is most likely to resolve each 

customer's concern.

4. One-Click Pause Option

Ask customers if they'd like to pause their account instead of cancelling.

5. Predict & Prevent

Capture data from cancel experiences to predict which current customers are at-risk of churning in the future.

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