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Overcome Subscription Cancel Requests
Understand why your customers are cancelling and overcome up to 41% of cancel requests.
Learn why your customers are leaving and what you can do about it.
With RetentionEngine you can easily overcome cancel requests with a simple flow that:
Learn from your unhappy customers.
RetentionEngine's exit survey helps you figure out what’s motivating your customers to cancel. Identify patterns and trends from their responses to learn areas of improvement for your business.
See if there’s anything you can do to keep them.
RetentionEngine predicts which cancel resolution will most likely prevent a customer from cancelling.
Simply create offers in the RetentionEngine dashboard, and our algorithm will learn the best offers for your customers.
Save up to 41% of your customers from cancelling.
Fewer cancellations = a near-immediate boost to your bottom line. Most RetentionEngine users save customers within hours of going live!
"From the moment we began working with the RetentionEngine team, they completely transformed our retention process and reduced our subscription churn rate.
Sang L, CEO at Facetory
"If you're a company that cares about keeping customers and reducing customer churn, RetentionEngine is a 'need to have' not a 'nice to have'.
Michael S, CEO at Atlas Coffee Club
"RetentionEngine is super easy to set up. With only the most basic effort setting up our RetentionEngine, we were immediately able to retain 20% of customers who would have otherwise canceled."
Theresa R, Keto Krate
Why our users love RetentionEngine
Give 1-click pause option for customers
that just want a break.
Ability to create and automatically test new offers.
One final attempt to communicate with customers.
Easy customization and styling options.
Integrate with your subscription management platform in minutes.
Know why customers are leaving so that you can win them back later.
Get started in minutes! No coding required.
Your cancel process should be a seamless piece of your customer experience. Upload your logo, add your brand colors, and you're good to go!
Easily customize RetentionEngine to match your brand.
Get connecting by simply copying and pasting your API key. We’ve done all the hard work for you so you can fast forward to results.
Seamlessly integrate with your subscription management platform.
Seamlessly integrate with your subscription management platform
How RetentionEngine Works
1. Cancel Request
RetentionEngine activates when a customer indicates they want to cancel their account.
2. Exit Survey
Learns what is going wrong for
Delivers the resolution or offer that is most likely to resolve each
4. One-Click Pause Option
Ask customers if they'd like to pause their account instead of cancelling.
5. Predict & Prevent
Capture data from cancel experiences to predict which current customers are at-risk of churning in the future.
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