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The No-Code Cancel Flow
For Subscription Businesses

RetentionEngine lets you build a cancel flow that captures insights on why your customers are cancelling, works to retain them, and identifies trends across the lifeycles of your customers.

Why The Need for A Cancel Flow?

- Unhappy customers are your greatest source of learning! What didn't work and who didn't it work for? What could change their mind? Can you fix it? All questions that RetentionEngine will help you answer and optimize.

~80% of customers report that a business could have done something to keep them before they cancelled.

- Your customers are your best source of marketing and... they talk. If the experience of cancelling is bad, potential customers will hear about it.

Churn is on the rise, but RetentionEngine saves you time and saves your revenue.

Exit Survey

RetentionEngine's Exit Survey helps you capture insights on why customers are cancelling, what kinds of customers are cancelling, what needs to be done to retain them.

You can also see how valuable your different customer segments are, and the expected lifecycle for a customer.

Dynamic Cancel Treatments

RetentionEngine's AI personalizes the treatments and optimizes based on what is most likely to save each unique customer.

Treatments can be videos, images, GIFs, and can handle swapping plans, providing info about what they'll miss out on if they cancel, as well as offering discounts.

You can even create rules for handling customers differently based on their lifetime value.

See More Examples

1-Click Pause Options

Our pause options let customers skip service if they have too much product.

Sometimes customers just want a break, but don't want to leave you for good! RetentionEngine handles it with a single click, and updates your subscription billing system automatically.

Retention Analytics

Real time insights. Get answers to:
- Who is cancelling?
- Why they are cancelling?
- What is working to keep them?
- How valuable were they?
- Which customer segments are underperforming?
- What can be expected from each new customer?
- See video customer interviews (Premium & Enterprise)

NEW: Customer Video Interviews

Qualitative + Quantitative:

A portion of customers will be invited to chat over video and provide more detailed feedback to one of our Customer Success Representatives, on your behalf (or directly with you). Interviews are recorded for you to review.

Learn the qualitative and quantitative sides of what is driving customers to cancel, and how you can win them back.

Set up in 15 minutes.
No coding required.

We've done the hard work so you don't have to! Get started via a
simple integration with your subscription platform.

Why our Customers love RetentionEngine

"From the moment we began working with the RetentionEngine team, they completely transformed our retention process and reduced our subscription churn rate."
"RetentionEngine is super easy to set up. With only the most basic effort setting up our RetentionEngine, we were immediately able to retain 20% of customers who would have otherwise canceled."
Marketing Manager
"Best software ever. RetentionEngine increased our retention by 166%!”
"The onboarding experience was great along with the use of the tool. The dashboard and features are easy to use, we're happy with RetentionEngine so far!"
CEO + 
"If you're a company that cares about keeping customers and reducing customer churn, RetentionEngine is a 'need to have' not a 'nice to have'. "

Features You'll Love

Some of the features our customers can't live without.

Recent Insights

5 Ways Your Cancel Flow Can Increase The Lifetime Value Of Your Customers
November 11, 2021
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The Peak-End Rule & The Greatest Opportunity In Subscriptions
October 20, 2021
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RetentionEngine 2.0 Is Here
October 13, 2021
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QUICK TIP: Don't "Nest" Questions In Your Cancel Flow
September 24, 2021
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QUICK TIP: Eliminate Bias In Your Cancel Flow
September 22, 2021
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QUICK TIP: Acknowledge Your Customer's Patronage In Your Cancel Flow
September 21, 2021
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6 Quick Steps To A Better Cancel Flow
September 16, 2021
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How To Use Your Exit Survey To Reduce Churn
August 10, 2021
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It's Too Late For Retention? Dead Wrong.
May 14, 2021
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Over $3 Million in MRR Saved In Q1
April 6, 2021
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2020 Year in Review
February 3, 2021
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New Feature: Introducing Videos
February 3, 2021
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