Learn why customers are cancelling and take personalized actions to retain them or win them back.
Cut voluntary churn up to 47% and increase reactivations up to 5X.
RetentionEngine lets you build a dynamic cancel flow that captures insights on why your customers are cancelling, works to retain them, and then reactivates former customers.
Keep track of why your customers are cancelling. See which customer segments are underperforming and which are improving.
Deliver personalized treatments based on the reasons your customers provide for cancelling.
- One-click Pausing
- Discounts
- Product/Tier Swapping
- Reminders Of What They'll Be Losing
- Video, GIF
(PRO tier lets you deliver special treatments for customers based on their spend, lifetime value, and more).
You can't retain all of your customers forever. But former customers are 45% more likely to reactivate than a new customer is to convert. RetentionEngine's AI learns how to reactivate former customers based on the reason that they cancelled. It also learns the optimal time for reaching back out.
Customers can then reactivate right from the email they receive, with a single click. No remembering logins. Frictionless reactivations.
Your cancel flow is an opportunity to learn why your product/service didn't work for a customer, which type of customer it didn't work for, and most importantly, what you can do to improve.
There's nothing more valuable than understanding what you need to improve in your business. Customers who are cancelling are best positioned to tell you
RetentionEngine saves an average of 37% of cancelling customers. If your cancel flow lets customers cancel without an attempt at solving their issue, you are losing customers you could easily retain.
If you're losing information and customers, you're losing the monthly recurring revenue that every great subscription business is built upon.
"Best software ever. RetentionEngine increased our retention by 166%!"
We've done the hard work so you don't have to! Get started via a simple integration with your subscription platform.
The Magnet is our retention community where others working to retain customers and make their products/services more sticky communicate, share, and learn.
Join the community today!
