Cancel requests have long been treated as an afterthought, but the cancel event is one of the most important events in the customer lifecycle.
- Opportunity to learn what you need to improve
- Learn what can change a customer's mind
- Most importantly, a chance to save a customer
- Use the data to predict customers who will churn in the future
81% of consumers report that companies could do something to retain them.
How RetentionEngine Works
1. Start w/Cancel Request
RetentionEngine activates when a customer indicates they want to cancel their account.
2. Exit Survey
Learns what is going wrong for
3. Cancel Prevention
Delivers the deflection card that is most likely to resolve each
4. One-Click Pause Option
Ask customers if they'd like to pause their account instead of cancelling.
5. Predict & Prevent
Capture data from cancel experiences to predict which current customers are at-risk of churning
in the future.
Conditional or Contextual
RetentionEngine enables you to design the
ideal flow for your business.
Design flows based on rules, so that you can fully
control the experience you want to deliver.
Or use RetentionEngine's AI to deliver personalized deflections based on what is most likely to result in
saving each unique customer.
Online & Offline Cancels
Whether you currently handle cancel requests over the phone, in person, or online, RetentionEngine can help.
Augmented offline experiences:
Intelligently routes phone calls to the representative most likely to save the customer.
Handles call scheduling or on-site visits with a representative.
Provides suggested resolutions to the representative
Displays who the customer will be connecting with to eliminate the faceless and nameless processes that lead to poor experiences for the customer and your representatives.
Businesses love RetentionEngine
"The RetentionEngine team brings an incredible wealth of knowledge, experience, and passion. From the moment we began working together, they began completely transforming our retention process and reduced our subscription churn rate. We are excited to continue to work together!"
"If you're a company that cares about keeping customers and reducing customer churn, Bellwethr is a 'need to have' not a 'nice to have'. The support staff is sharp and easy to work with. Nothing but good things to say about the whole experience."
CEO, Atlas Coffee Club
"The software is super easy to set up and their team is exceptionally responsive.If you want to retain more customers or leave a good impression with the ones who choose to cancel anyways, add RetentionEngine to your tech stack. You'll be happy you did!"
Brand Manager, Keto Krate
Instant ROI and Revenue Boost
RetentionEngine prevents up to 41% of customers from canceling their account, delivering a near-immediate boost to your bottom line.
Most customers see an impact the same day they onboard, some within hours (actually the current record stands at 49 minutes. If you beat it, we'll send you a pizza🍕).
Start Saving Customers with RetentionEngine today!
Data from your
RetentionEngine delivers a deeper understanding of what is going wrong with your customers.
The cancel event is an opportunity to learn what you need to improve for your customers and most importantly an opportunity to overcome their concerns and retain them.
While RetentionEngine captures data from customers who are churning out, it is also establishing a machine learning model that can identify which of your existing customers are at-risk of churning in the future.
Predict & Prevent
Cancel Prevention AI™
Our Retention Engine is the best source of knowledge for customer cancellation behavior in the world. Each experience teaches our Customer-Resolution Behavior Model™ how best to resolve issues going forward.
This model is learning and optimizing every day, leaving you with a model to start with, even on day one.
With RetentionEngine you can rest assured that your business is compliant with new government regulations & card provider mandates regarding online cancellations
Retention Engine seamlessly integrates with leading subscription management platforms. There’s no coding or training algorithms. We’ve done all the hard work for you so you can fast forward to results.