"From the moment we began working with the RetentionEngine team, they completely transformed our retention process and reduced our subscription churn rate.
Sang L, CEO at Facetory
"If you're a company that cares about keeping customers and reducing customer churn, RetentionEngine is a 'need to have' not a 'nice to have'.
Michael S, CEO at Atlas Coffee Club
"RetentionEngine is super easy to set up. If you want to retain more customers or leave a good impression with the ones who choose to cancel anyways, add RetentionEngine to your tech stack. You'll be happy you did!"
Theresa R, Keto Krate
Features RetentionEngine users love
Give 1-click pause option for customers
that just want a break.
Ability to create and automatically test new offers.
One final attempt to communicate with customers.
Easy customization and styling options.
Integrate with your subscription management platform in minutes.
Know why customers are leaving so that you can win them back later.
Design flows based on rules, so that you can fully
control the experience you want to deliver.
Or use RetentionEngine's AI to deliver personalized deflections based on what is most likely to result in
saving each unique customer.
Online & Offline Cancels
Whether you currently handle cancel requests over the phone, in person, or online, RetentionEngine can help.
Augmented offline experiences:
Intelligently routes phone calls to the representative most likely to save the customer.
Handles call scheduling or on-site visits with a representative.
Provides suggested resolutions to the representative
Displays who the customer will be connecting with to eliminate the faceless and nameless processes that lead to poor experiences for the customer and your representatives.
While RetentionEngine captures data from customers who are churning out, it is also establishing a machine learning model that can identify which of your existing customers are at-risk of churning in the future.
Predict & Prevent
Get started in minutes! No coding required.
Your cancel process should be a seamless piece of your customer experience. Upload your logo, add your brand colors, and you're good to go!
Easily customize RetentionEngine to match your brand.
Get connecting by simply copying and pasting your API key. We’ve done all the hard work for you so you can fast forward to results.
Seamlessly integrate with your subscription management platform.
Integrations with your customers in mind.
Don't see what you're looking for? Let us know!
With RetentionEngine you can rest assured that your business is compliant with new government regulations & card provider mandates regarding online cancellations
Cancel Prevention AI™
Our Retention Engine is the best source of knowledge for customer cancellation behavior in the world. Each experience teaches our Customer-Resolution Behavior Model™ how best to resolve issues going forward.
This model is learning and optimizing every day, leaving you with a model to start with, even on day one.
How RetentionEngine Works
1. Cancel Request
RetentionEngine activates when a customer indicates they want to cancel their account.
2. Exit Survey
Learns what is going wrong for
3. Cancel Prevention
Delivers the deflection card that is most likely to resolve each
4. One-Click Pause Option
Ask customers if they'd like to pause their account instead of cancelling.
5. Predict & Prevent
Capture data from cancel experiences to predict which current customers are at-risk of churning