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Autopilot for

SaaS Churn

Prevention

Automated SaaS Prevention that resolves up to 41% of customer cancel requests.

What happens when a customer 

decides to cancel your product/service?

Cancel requests have long been treated as an afterthought, but the cancel event is one of the most important events in the customer lifecycle.


- Opportunity to learn what you need to improve

- Learn what can change a customer's mind

- Most importantly, a chance to save a customer

- Use the data to predict customers who will churn in the future

81% of consumers report that companies could do something to retain them.

How RetentionEngine Works

1. Start w/Cancel Request

RetentionEngine activates when a customer indicates they want to cancel their account.

2. Exit Survey

Learns what is going wrong for 

your customers.

3. Cancel Prevention

Delivers the deflection card that is most likely to resolve each 

customer's concern.

4. One-Click Pause Option

Ask customers if they'd like to pause their account instead of cancelling.

5. Predict & Prevent

Capture data from cancel experiences to predict which current customers are at-risk of churning 

in the future.

Conditional or Contextual

RetentionEngine enables you to design the 

ideal flow for your business.


Conditional:

Design flows based on rules, so that you can fully 

control the experience you want to deliver.



Contextual:

Or use RetentionEngine's AI to deliver personalized deflections based on what is most likely to result in

saving each unique customer.  

Conditional

Contextual

Online & Offline Cancels

Whether you currently handle cancel requests over the phone, in person, or online, RetentionEngine can help.


Augmented offline experiences:

  • Intelligently routes phone calls to the representative most likely to save the customer.
  • Handles call scheduling or on-site visits with a representative.
  • Provides suggested resolutions to the representative
  • Displays who the customer will be connecting with to eliminate the faceless and nameless processes that lead to poor experiences for the customer and your representatives.
iphone 11

Businesses love RetentionEngine

CUSTOMER TESTIMONIALS

"The RetentionEngine team brings an incredible wealth of knowledge, experience, and passion. From the moment we began working together, they began completely transforming our retention process and reduced our subscription churn rate. We are excited to continue to work together!"



Sang L

CEO, Facetory

"If you're a company that cares about keeping customers and reducing customer churn, Bellwethr is a 'need to have' not a 'nice to have'. The support staff is sharp and easy to work with. Nothing but good things to say about the whole experience."

Michael S

CEO, Atlas Coffee Club

"The software is super easy to set up and their team is exceptionally responsive.If you want to retain more customers or leave a good impression with the ones who choose to cancel anyways, add RetentionEngine to your tech stack. You'll be happy you did!" 

Theresa R

Brand Manager, Keto Krate

Instant ROI and Revenue Boost

RetentionEngine prevents up to 41% of customers from canceling their account, delivering a near-immediate boost to your bottom line.

 

Most customers see an impact the same day they onboard, some within hours (actually the current record stands at 49 minutes. If you beat it, we'll
send you a pizza🍕).

Try It For Free

Start Saving Customers with RetentionEngine today!

Data from your 

Unhappy Customers 

RetentionEngine delivers a deeper understanding of what is going wrong with your customers.


The cancel event is an opportunity to learn what you need to improve for your customers and most importantly an opportunity to overcome their concerns and retain them.

While RetentionEngine captures data from customers who are churning out, it is also establishing a machine learning model that can identify which of your existing customers are at-risk of churning in the future.


Predict & Prevent

Cancel Prevention AI™

Our Retention Engine is the best source of knowledge for customer cancellation behavior in the world. Each experience teaches our Customer-Resolution Behavior Model™ how best to resolve issues going forward. 


This model is learning and optimizing every day, leaving you with a model to start with, even on day one.

Get Compliant

With RetentionEngine you can rest assured that your business is compliant with new government regulations & card provider mandates regarding online cancellations

Seamless Integrations

Retention Engine seamlessly integrates with leading subscription management platforms. There’s no coding or training algorithms. We’ve done all the hard work for you so you can fast forward to results.