How it Works

Deep Exit Survey

When a customer first gives notice that they aren't going to renew or want to cancel, RetentionEngine's exit survey is the next step.

RetentionEngine learns what is going wrong and then sends the feedback, analysis and suggestions for overcoming the objections to the proper team members.
Instead of relying on unstructured note-based feedback, RetentionEngine keeps this data structured in order to deliver deeper, more powerful analytics.

Customer Video Interviews

Hold interviews with customers over video to understand their experience and review their data alongside the video to understand the customer's context.

- Schedule the interviews with a member of your team OR let our expert interviewer team hold the interviews for you.

- Provide a range of incentives (or non-incentives) for customers to do a video interview.

- Scheduled interviews OR Immediate interviews

- Advanced Sentiment Scoring

- Transcripts

Predict & Prevent

The structured data captured from former customers is aggregated along with demographic data, then compared to existing customers. This enables you to see which existing customers are trending in similar ways to former customers.

RetentionEngine then displays what interventions are most likely to lower the risk of a customer churning.


RetentionEngine dives deep into the problems and concerns your customers are having.
- Segment issues based on lifetime value
- Cohort analysis
- Augmented with account demographics, usage, customer support
- Understand how to overcome objections

Set up in 15 minutes.
No coding needed.

We've done the hard work so you don't have to! Get started by simply copying and pasting your API key from your subscription platform.

You're in good company.

"From the moment we began working with the RetentionEngine team, they completely transformed our retention process and reduced our subscription churn rate."
"RetentionEngine is super easy to set up. With only the most basic effort setting up our RetentionEngine, we were immediately able to retain 20% of customers who would have otherwise canceled."
Marketing Manager
"Best software ever. RetentionEngine increased our retention by 166%!”
"The onboarding experience was great along with the use of the tool. The dashboard and features are easy to use, we're happy with RetentionEngine so far!"
CEO + 
"If you're a company that cares about keeping customers and reducing customer churn, RetentionEngine is a 'need to have' not a 'nice to have'. "

RetentionEngine is just the first step to increasing Customer Lifetime Value.

Check out our Predictive Tools