81% of customers report that there was something a company could have done to save them.
RetentionEngine discovers and delivers the right solution, at the right time, for each customer.
How RetentionEngine Handles Cancel Prevention
1. Cancel Request
RetentionEngine is activated when a customer indicates they want to cancel.
2. Exit Survey
Figure out why your customer wants to cancel their account.
3. Cancel Resolution
RetentionEngine selects the offer most likely to resolve customer concern.
4. One-Click Pause Option
Ask customers if they'd like to pause their account instead.
5. Cancel Confirmation
A final opportunity to communicate to customers and remind them why they shouldn't cancel.
Why our customers love RetentionEngine
"The RetentionEngine team brings an incredible wealth of knowledge, experience, and passion. From the moment we began working together, they began completely transforming our retention process and reduced our subscription churn rate. We are excited to continue to work together!"
"If you're a company that cares about keeping customers and reducing customer churn, RetentionEngine is a 'need to have' not a 'nice to have'. The support staff is sharp and easy to work with. Nothing but good things to say about the whole experience."
CEO, Atlas Coffee Club
"The software is super easy to set up and their team is exceptionally responsive.If you want to retain more customers or leave a good impression with the ones who choose to cancel anyways, add RetentionEngine to your tech stack. You'll be happy you did!"
Brand Manager, Keto Krate
Why do ReCharge Merchants use RetentionEngine?
Instant ROI and Revenue Boost
On average, RetentionEngine prevents 1-in-4 customers from canceling their account, delivering a near-immediate boost to your bottom line.
Most customers see an impact the same day they onboard, some within hours (actually the current record stands at 49 minutes. If you beat it, we'll send you a pizza🍕).
Keep your finger on the pulse of your customers and your retention efforts AND most importantly, what needs to be done to make them happy.